No refund policy

Paid plans are not open yet.

All payments are final

We do not refund payments for Bonjourville. This covers:

• Plus and Pro, as a monthly subscription or as a 30-day pass;
• the Exam Pack;
• minute packs.

It also covers live minutes you did not use and time left on a plan, pass or pack that you did not use.

Try the free plan first

The free plan gives you 30 live minutes once, then 5 more each week, with no payment details. Use it to see how Bonjourville works before you buy, so you know what you are paying for.

Bonjourville is an app made to help you practise French. We do not promise that you will learn French, reach a level, or pass an exam, so not reaching a goal is not a reason for a refund. See our terms of use.

The exceptions

• Our mistake. If you were charged twice for the same thing by mistake, or you paid and did not receive your plan or minutes, write to us. We will deliver what you paid for or return the payment.
• Your legal rights. If the law of your country gives you a right to a refund that cannot be taken away, that right applies.

Cancelling a subscription

A monthly subscription paid with PayPal renews until you cancel it. You can cancel at any time in Settings or in your PayPal account. Cancelling stops future charges. Your plan keeps working until the end of the month you have paid for. That month is not refunded.

30-day passes, the Exam Pack and minute packs are one-time payments. They do not renew, so there is nothing to cancel.

How to reach us

Write to info@bonjourville.com from the email address of your Bonjourville account, and tell us what you bought and when. Please write to us before opening a dispute with your bank or payment company, so we can fix a real mistake quickly.

See also our terms of use and privacy policy.